Omnico Insights

Smiling woman entering pin number into machine at counter in caf?

Caterers, technology and the fast-changing habits of diners

Posted by Omnico on Sep 19, 2019 9:52:49 AM

Customers’ habits are changing and suddenly caterers realise the future hangs on how they use technology for interaction.

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Catering , Research , Hospitality , Customer engagement

Apps with family-friendly features have great revenue potential

Posted by Omnico on Sep 19, 2019 9:49:12 AM

Safety is always paramount when considering the customer journey of a child through a theme park, no matter what the venue. Operators should, however, not limit their thinking about family-friendly [...]

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Destination , Research , Theme Park , Resort , Mobile apps

Guests expect parks’ engagement tech to smooth their path to pleasure

Posted by Omnico on Sep 19, 2019 9:46:48 AM

When guests enter the gates of a theme park or destination, they want a thrilling experience that is friction-free, highly personalised and memorable for the right reasons.

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Destination , Research , Theme Park , Resort , Customer engagement