Global services company integrates Omnico’s smart platform and mobile technologies into UK locations
Sodexo, the world’s largest services company has selected Omnico Group to supply market-leading, cloud-based smart engagement solutions, transforming its UK catering operations.
Deploying Omnico’s smart platform to power point-of-sale (POS) capability for kiosk products, mobile order ahead, pre-order and self-scan functionality, along with a single loyalty and promotions engine, Sodexo will engage more directly with tech-savvy guests across thousands of venues, building long-term loyalty and increasing profitability.
Through seamless integration with Sodexo’s existing systems, Omnico will substantially increase overall efficiency and throughput, while reducing waste.
The partnership has seen kiosks embedded at a major multi-national company who has sites in Brentford, Stevenage and Macclesfield as well as City, University of London, where Sodexo has seen a 20% increase in average transaction values. The option to order ahead via a mobile app is also in operation at several UK universities and Corporate businesses where Sodexo provides catering.
Chris Fowell, Sodexo’s Head of Retail Systems – EPoS and Payments said: “At Sodexo we are continuously looking at how to enhance our offering to consumers who are increasingly short of time. With the ability to order ahead on mobile, and purchase at kiosk stations rather than queue at the till-point, we can dramatically increase spend-per-order and slash wait times. We are also always exploring ways to reduce waste and through the data collated via the Omnico platform, we will ensure we can better manage our stock and capacity.”
“We are confident we will transform the catering experience of our thousands of guests, regardless of the technology they use to engage with us, or their location.”
Mel Taylor, CEO of Omnico Group, said: “82% of consumers have said they would buy more often from their workplace canteen with order ahead technology. This was research Omnico conducted among US and UK consumers, so we can truly understand their mindset. Our products are built to embrace these trends and we’re delighted that Sodexo has selected Omnico. The results of the kiosks already in place at a London University are far above our expectations. We’re excited to continue the rollout and work with Sodexo on their transformation.”